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If your service is interrupted for more than 24 hours after you have reported a problem, you may request a credit for the period during which your service was not working.
BY MAIL (DO NOT MAIL CASH)
Mail payments to:
Massillon Cable TV
Box 1000
Massillon, Ohio 44648-1000
Payments are posted on the day received. Massillon Cable TV cannot be responsible for delays due to slow mail delivery.
IN PERSON
Pay in person at the following locations:
| • Massillon Cable TV Office | • Coach House Floral, Canal Fulton |
| • Heritage Square Pharmacy, Canal Fulton | • Discount Drug Mart, 4730 Hills & Dales NW |
| • Baltzly's Drugs, Mayflower Shopping Center | • Apple Creek Banking Co., Canal Fulton |
| • Surbey's Feed, Navarre | • All Occasions, 2092 Wales NE |
Allow five working days for payments made at these locations (except our office) to be posted to your account. Always use your statement when making payments in person or by mail. This ensures accurate posting. Make all checks payable to Massillon Cable TV.
We will pro-rate your last month's rent for any service if we are notified in advance. Normally, refunds to active subscribers are credited to the account. However, cash refunds to active subscribers are available at the office only. Refunds to inactive subscribers are mailed or given in cash at the office. Refund checks are prepared every month.
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