MCTV Customer Service

FOR SERVICE OR INFORMATION CALL 330-833-4134

EMERGENCY SERVICE

Emergency service technicians are available from 8AM to midnight Monday - Friday, 9AM to 12 AM Saturday and 12PM to 9 PM Sunday. They correct problems with your existing services or equipment provided by Massillon Cable TV. Emergency technicians should not be asked to add or delete service, rearrange wiring, or add new equipment. Requests of this nature should be made through the business office or via the New Service Request form on the Contact Us page of this site.

Massillon Cable TV is responsible for the maintenance and repair of all wire and equipment located outside your home. This includes trunk and distribution cable, taps, home service drops, and ground blocks. Massillon Cable TV is also responsible for the maintenance and repair of equipment we provide to you. You are responsible for all other wiring and equipment inside your home. This includes (but is not limited to) wire, connectors, splitters, TVs, VCRs, DVD players, video games, and any other active or passive home electronic equipment connected to the Cable system.

Try to determine the cause of a problem before you call. If the problem is with your TV set or other in-home electronics, contact the manufacturer or the store where you bought the equipment. If the problem is with the in-home wiring or connectors, you can fix it yourself, pay Massillon Cable TV to fix the problem or hire someone (such as an electrician) to make repairs.

If you believe the problem is outside your home, call a Massillon Cable TV technician. The technician will check the signal level at the point where the service enters your home. If the signal level is adequate, they will check the operation of the converter (if we supplied one).

During office hours, your call will be answered by office personnel. After hours, your call will be recorded. Technicians check the recording regularly and will return your call. Please leave the following information: NAME - ADDRESS - PHONE NUMBER
We can't return your call unless you leave your phone number.

Massillon Cable TV attempts to complete all service maintenance calls on the day they are received (unless otherwise requested). If you are not home when our technician returns your call, we will try again later. In some cases, this may be the next morning. If you are not home when we arrive at your home, we will leave a card asking you to call the office and schedule another service call.