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Network Management
Network Security
Massillon Cable TV Security
Massillon Cable TV uses various tools and techniques to manage its network, deliver its service, and ensure compliance with our Super-Net Cable Modem Service Subscriber Agreement and our Super-Net Cable Modem Service Terms Of Use. These network management activities may include identifying spam and preventing its delivery to customer email accounts, detecting malicious internet traffic and preventing the distribution of viruses or other harmful code or content and using other tools and techniques that Massillon Cable TV may be required to implement in order to meet its goal of delivering the best possible internet experience to all of its customers.
End-User Security
While Massillon Cable TV does not mandate what security software you should use, we support and will help you with the installation of your choice of third-party anti-virus, anti-spyware, anti-malware, and firewall software.
Massillon Cable TV has taken a number of measures to reduce spam messages sent through our mail server. Unfortunately, there are limits to what kind of spam controls can be placed on a server, as these settings affect every mailbox on that server. Because spam can appear very similar to legitimate email when analyzed by a computer, it is not possible to eliminate all spam without preventing many legitimate emails from being delivered as well.
We continue to work towards the best spam filtering possible, to prevent unwanted emails from reaching our customers, but because of these limitations, the best method to reduce the amount of spam you receive is to run spam control software on your computer.
Ports Blocked for Security Reasons
Residential and commercial users and edge providers should note these blocked ports as they may affect performance.
Ports Blocked for Security Reasons
| Port |
Reason |
| tcp/udp 135 |
Viruses |
| udp 402 |
Unsafe Compaq Client |
| udp 427 |
Unsafe Service Discovery |
| tcp/udp 445 |
Win 2k File Sharing |
| tcp/udp 548 |
MacOS File Sharing |
| udp 1900 |
Unsafe Universal PnP |
| tcp 3127 |
MyDoom Worm |
| tcp 4444 |
Blaster Worm |
| udp 9009 |
Unsafe LDAP |
| udp 12345 |
Common Trojan Port |
| tcp/udp 27374 |
Sub7 Trojan |
| udp 31337 |
Back Orifice Trojan |
| udp netbios-ns |
Viruses |
| udp netbios-dgm |
Viruses |
| udp netbios-ss |
Viruses |
| tcp 25(smtp) |
Viruses/Spam Relays |
| icmp echo |
Viruses/Hacking Exposure |
| tcp 80 (www) |
Unsafe WWW Port/Viruses |
Internet Usage Policies
Price and Service Package Information
Economy High-Speed Internet
Mega High-Speed Internet
High Velocity Internet
Data Utilization
All Internet activity is data utilization. Email, web pages, file downloads, picture transfer, watching movies are all transfers of data. These data transfers use network bandwidth. If one user transfers huge amounts of data, they can cause network performance to seem slower for others. When this happens, additional resources are required to expand or change the network so all users can access the internet according to their service level. We can optimize our network resources by establishing data utilization levels for each internet service account.
Users can learn more about their data utilization by visiting https://yourstatement.massilloncabletv.com. At the present time, we have published data utilization levels for all service accounts. There is no fee for exceeding those caps, but we reserve the right to institute them in the future.
Performance
Test your speed Here.
Please Note: Most performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment.
Many factors can affect your access to individual websites, so we cannot guarantee the same connection speed in every online interaction. Speed variations are due to a variety of factors, including network traffic, the number of people conducting the test simultaneously, or any number of hardware and/or software capabilities or limitations of the computer, modem, or router. However, if you consistently receive poor performance, we can have a technician examine the connection in your home.
Network Management FAQs
Do you manage the network? If so, how?
How do you manage congestion?
Do you manage any application specific activity?
Do you restrict any types of devices or any procedures for devices attached to the network? If so, what are they?
How do you protect subscriber privacy?
How do I resolve a dispute about network management practices?
Do you manage the network? If so, how?
As the Internet and related technologies evolve, our network management tools will evolve and keep pace so we can continue to deliver an excellent, reliable, and safe Internet experience to all customers. We will provide appropriate updates when we make important or significant changes to our network management practices.
How do you manage congestion?
At the present time, no automated congestion management practices are in use. We monitor the network for anomalous and/or abusive activity and specifically contact the customer to limit or stop the activity.
Do you manage any application specific activity?
Yes. We limit the amount of upstream (from you) peer-to-peer traffic within the network to a reasonable aggregate limit to ensure that large peer-to-peer file transfers do not unreasonably delay the delivery of time-sensitive transmissions (like e-mail and Skype phone calls) or reduce the latency of other applications (like web browsing).
Do you restrict any types of devices or any procedures for devices attached to the network? If so, what are they?
Cable modems connected to the network must pass CableLabs certification, UL certification and FCC certification. There are no restrictions on the types of devices or procedures for devices consumers may attach to the network.
How do you protect subscriber privacy?
Sound network management practices do require, from time to time, inspection of network traffic. This information may be stored, used by us and/or provided to third-parties. The information is stored and/or used solely in pursuit of reasonable network management. You can learn more about Subscriber Privacy in Section 4 and 8.2 of the Super-Net Cable Modem Service Subscriber Agreement.
How do I resolve a dispute about network management practices?
As described in Section 3 of the Subscriber Agreement, subscribers can contact the company by:
- Mail: Box 1000, Massillon, OH 44648-1000
- Email: cable@sssnet.com
- Phone: 330-833-4134
- In person: 814 Cable Court NW, Massillon, OH 44647
Other Information
I.T. Guys
Internet FAQs
Internet Service Support
Need help with your internet service? Review the resources below for troubleshooting tips, or call our Technical Support at 330.833.4134.
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