Credit for Loss of Service | Payment Locations | Refunds | Non-Payment Policy | Repair Charges | Invoice Options | Feedback | Subscriber Privacy
IF ANY PORTION OF YOUR ACCOUNT IS MORE THAN 45 DAYS PAST DUE, your service may be disconnected at any time without further notice. If you pay at any location other than our offi ce, call the offi ce and report the amount and location.
IF A TECHNICIAN IS SENT TO YOUR HOME, he will attempt to collect the Full Balance Due on your account. If you decide to pay the technician, a Collection Charge must also be paid.
ALL SERVICE WILL BE DISCONNECTED if the technician does not collect the entire Balance Due and the Collection Charge.
IF YOUR SERVICE IS DISCONNECTED, it is up to you to call the office and arrange to have the service reconnected. Service will be reconnected ONLY after the entire Balance Due and Reconnection Charge are received at our office.
If you have a Digital Terminal, T.H.E. Box or an addressable converter, no technician will be sent. Your converter will be turned off from the office. To have service restored, the entire Past Due Balance plus a $15.00 Remote Reconnection Charge must be received at our office. If your payment is not received promptly, a technician will be sent to recover the converter and disconnect service at the pole.
If you subscribe to TV Guide through Massillon Cable TV, you will be charged $3.00 to reactivate the TV Guide subscription after disconnection for non-payment.
You will not be charged for repairs if the trouble is outside your home. A typical emergency service call to repair inside wiring will result in a $20.00 charge plus the cost of any materials required to complete the repairs.
Massillon Cable has five methods of billing: CheckFree, automatic credit card, monthly, semi-annual, and annual.
CheckFree is an automatic payment plan through your bank, S&L, or credit union. Your payment is automatically withdrawn from your checking account. CheckFree is the easiest, most convenient way to pay for your Cable TV service. CheckFree saves you time and money. You simply authorize your bank, S&L or credit union to pay the bill for you each month. Your bank account statement will verify that your bill has been paid.
Automatic credit card payment is similar to CheckFree. Your monthly service charges are placed on a credit card of your choice. Please call the office to select either CheckFree or automatic credit card payment methods.
Monthly statements are sent to subscribers with a positive balance due. Monthly statements are due on or before the first of each month. A 30-day grace period is extended to subscribers with a current balance only.
Semi-annual and annual statements are also available. A 2% or 5% discount is available for these accounts.
FEEDBACK: COMMENTS, QUESTIONS AND SUGGESTIONS
We have people on staff who can help you with just about any question or problem you may have. If we don't know the answer, we will find it. We also welcome your comments and suggestions about how we can improve our service or help you with some particular problem. We answer all letters by phone or in writing within three business days.
Click here for more Contact Information. After hours visits available by appointment.
As a subscriber of cable services, you are entitled under Federal Law to know the following:
1. In order that we may continue to provide reliable, high quality
service to you, we keep regular business records that contain your
name, address, and other personally identifiable information. Such records
include billing, payment and deposit records, records indicating the
number of your television sets connected to cable, and the service options
you have chosen. We use this information to make sure that you are being
properly billed for the services you receive.
2. We consider information we keep to be confidential. We may collect
personally identifiable information from you and may disclose it to
a third party if (a) you consent in advance in writing or electronically;
(b) disclosure is necessary to render cable service and other services
we provide to you and related business activities; or (c) disclosure
is required pursuant to a court order after following he requirements
of state and federal law, and you are notified of such order. Such
disclosures may be made pursuant to an administrative subpoena, warrant,
court order, or other permitted means if allowed under the laws applicable
to the services which you subscribe. (For example, we may without
your consent disclose your name and address to a collection service if
required to collect past due bills.). We will notify you if
such disclosure is permitted by law.
Unless you object, from time to time, we may also disclose your name
and address for mailing lists and other purposes. We will not disclose
the extent of your viewing or use of a particular service or the nature
of any transaction you may make over the cable system, but we may disclose
that you are among those who subscribe to a particular service. If
you wish to remove your name from such lists or limit the use of your
name at any time, please contact us at the system office.
3. As required by the Telecommunications Act, information that personally identifies you will be maintained in our office as long as necessary for the purpose for which it was collected but, in any event, the duration will be no longer than seven (7) years after the date that you discontinued being a Massillon Cable TV subscriber.
4. As described above, the Telecommunications Act establishes both your rights as a customer as well as the limits upon the cable operator with respect to the collection and disclosure of customer information. You have the right to inspect our records that contain information about you and to correct any error in our information during normal business hours. If you wish to inspect the records pertaining to your account, please contact us at 330-833-4134 during normal business hours.
5. You may bring a private civil action in U.S. District Court and may seek to recover damages, costs and attorney fees if we violate any of your rights to privacy under the Communications Act.
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