Home Phone Service | Calling Plans | Calling Features | FAQs

HOME SERVICE


Q. Can I keep my current number?
A. Yes, as long as it is an active number. The ability to change your phone number from one phone company to another is called “local number
portability.” All residents within the Massillon Cable TV/Clear Picture service area have this local number portability. You also have the ability to acquire a new phone number if you choose. It does take a short period of time, so it is important that you plan in advance to “port” your current number.


Q. Can I watch cable, talk on the phone and use my High-Speed modem to access the Internet at the same time?
A. Yes. Home Phone service does not interfere with your television viewing or Internet use. Multi-taskers can enjoy all three types of service (Home Phone, High-Speed Internet and Cable TV) at the same time.


Q. How long does it take to install?
A. Installation will vary depending on many circumstances. We anticipate an average installation will take approximately 2 hours.


Q. Will I be listed in the phone book?
A. Yes. Switching to Home Phone service has no effect on your directory listing unless you want to change. You will continue to be listed in the telephone directory for your area. Home Phone service does offer some new FREE options regarding directory listings. You can have a non-published or unlisted phone number at no
extra charge with Home Phone service. Other providers charge more than $2.00 per month for an unlisted number.


Q. Are you able to port a non-working or disconnected phone number?
A. You cannot transfer a number that is pending disconnect or shut off for non-payment.


Q. Can I get Home Phone?
A. Yes. You can subscribe to Home Phone service if you live within the Massillon Cable TV/ Clear Picture service area.


Q. Is there a fee to switch to Home Phone?
A. There is an installation charge but there is no fee to switch. And all our services come with a 30-day money-back guarantee.


Q. Will I save money?
A. Most people do because service starts as low as $37.95 per month for unlimited local and long distance service. To find out how much you’ll save, simply add together your current bills for local and long distance.


Q. Do I need to subscribe to other Massillon Cable TV/Clear Picture services to get Home Phone?
A. No. Ask a representative to learn the price of Home Phone service alone and in combination with other Massillon Cable TV/Clear Picture services.


Q. Can I get more than one phone line with Home Phone?
A. Yes. Home Phone service can provide multiple lines per residential address.


Q. Can all my home phones connect to Home Phone?
A. Yes. Home Phone Service is connected to all the phones in your home (up to 5).


Q. What about my DSL service or Dial-up service?
A. Dial-up Internet service, ours or anyone else’s, or DSL service will not work over the Home Phone Service. We recommend High-Speed Cable Modem service from Super-Net for as little as $25 a month.


Q. What if I have a problem?
A. Massillon Cable TV/Clear Picture is known for providing superior customer service. For a problem with your bill or service, call  330-833-4134 or 330-345-8114. If your concern is not resolved, please ask to speak with a
supervisor.


Q. Can I call 911?
A. Yes. Home Phone Service includes ENHANCED 911 access.


Q. Can I use my Home Phone service in case of a power failure?
A. Home Phone Service will work during a power failure if you specify a battery back-up. There is no extra monthly charge for this option, but there is an additional $55 one-time fee at the time of installation. Of course, you must also have a telephone set that does not require electricity.


Q. What happens if I lose dial tone?
A. If there is no dial tone, unplug modem from electrical source and plug it back in. It will take approximately 20 minutes to reset. If this does not work, please notify us by another phone source.


Q. Can I receive collect calls?
A. Yes. Your total collect call charges are listed together as Directory Assistance and Operator Services on your monthly bill. Home Phone service automatically blocks collect calls unless you specify otherwise, so please tell the Customer Service Representative if you wish to receive collect calls. There is no extra charge to change this feature.


Q. Does Home Phone offer Voice Mail?
A. Yes. Voice Mail is available for an additional $3.50 per month and free if you have cable and Internet
service with us.


Q. Can I get Call Waiting, Caller ID, Call Waiting ID and Call Forwarding?
A. Yes. Those features and many others are part of Home Phone Service. Here’s a list of all the standard features of Home Phone Service.

Standard Features: Automatically ON
  Selective Call Rejection (*60)
  Selective Call Forward (*63)
  Selective Call Acceptance (*64)
  Repeat Dialing (*66)
  Per Call Blocking (*67)
  Call Return (*69)
  Cancel Call Waiting (*70)
  Call Forwarding – Immediate, Ring/No Answer and Busy (*72)
  Disable Call Forwarding (*73)
  Anonymous Call Rejection (*77)
  Per Call Unblocking (*82)
  Disable Anonymous Call Rejection (*87)
  Call Waiting
  Caller ID
  Caller ID for Call Waiting
  3-Way Calling
  Calling Name Delivery
  Calling Number Delivery
  Customer Originated Trace
  Voice Mail with Message Waiting Indicator (requires optional Voice Mail Service)
  900/976 Blocking
Standard Features: OFF unless requested
  Message Waiting Indicator, Audible  (requires optional Voice Mail Service)
  Message Waiting Indicator, Visual  (requires optional Voice Mail Service)
  Billed Number Screening  (3rd party/collect block)
  3rd party and Collect Calling
  International Call Blocking  (unless customer requests service)
Directory Listing Options — No Extra Charge
  Standard
  Non-Listed
  Non-Published


LONG DISTANCE
Q. Can I choose my long distance carrier?
A. Yes – but why would you? Home Phone service includes unlimited long distance calls to U.S., Canada, Puerto Rico and the U.S. Virgin Islands for as low as $37.95 per month. You can use another long distance service (for example, a “1010” service), but the monthly Home Phone service charge will remain the same.


Q. How do I make long distance calls?
A. Just dial as usual: 1-(area code)-number.


Q. How do I make international calls?
A. Just dial as usual: 011 + country code + city code + telephone number. Calls to international locations are extra but are billed at rates competitive with other major providers. Home Phone service
automatically blocks international calls unless you specify otherwise, so please tell the Customer Service Representative if you wish to place international calls. There is no extra charge to change this feature.


EQUIPMENT
Q. Do I need to be home for the installation?
A. Yes, you need to be present.


Q. What must be installed to use Home Phone service?
A. If you now have High-Speed Internet service, we will exchange your current cable modem for a new modem that provides both Home Phone and High-Speed Internet Service. Your new modem will require a phone outlet near the Home Phone modem. If you do not have High-Speed Internet service, we will install a Home Phone modem in your home and connect it to your phone system. The Home Phone modem can also provide High- Speed Internet service for your computer.


Q. How much does it cost to install Home Phone?
A. $54.00 + tax.


Q. Can I purchase a battery backup?
A. Yes, the cost is a one time charge of $55.00.


Q. Does Massillon Cable TV/Clear Picture provide technical support for my Home Phone service?
A. Yes. We provide support for your Home Phone service. To contact Massillon Cable TV call 
330-833-4134 or to contact Clear Picture call  330-345-8114.


Q. Who maintains my Home Phone modem?
A. Massillon Cable TV/Clear Picture During installation, we’ll upgrade your equipment to the latest technology, and will continue to do so as long as you subscribe to Home Phone service.


Q. Do I have to buy any extra equipment?
A. No.


Q. Do I need a special phone?
A. No. All standard touch-tone phones, wall- mounted, portable and cordless, work with Home Phone service.


Q. Will my home security system work with Home Phone?
A. Yes, in most cases. It may require a little extra wiring to insure it works properly. We recommend that homeowners with security systems specify a modem with battery back-up to provide the highest level of security. Massillon Cable TV/Clear Picture does not install, support or service home security systems.


Q. Will my fax machine work with Home Phone?
A. We do not support fax machines at this time. Some will work and others will not.


Q. Will my answering machine work with Home Phone?
A. Yes. However, you may want to consider Home Phone Voice Mail. Voice Mail is FREE with cable, High-Speed Internet and Home Phone services. It provides all the features of an answering machine with no wires or tapes. It’s very easy to listen to your messages when you are away from home. Best of all, Home Phone Voice Mail will record messages from callers even when your phone is busy.


Q. Will Home Phone work with my home network?
A. Yes. All the current High-Speed Internet features will continue to work.


Q. Will TiVo work with Home Phone?
A. No. You cannot have TiVo with Home Phone. However, Massillon Cable TV/Clear Picture does offer DVR service.


Q. Will my Caller ID display work with Home Phone?
A. Yes. You must have a Caller ID display to use Caller ID. Remember that Caller ID, Call Waiting
and Call Waiting ID are available at no additional cost with Home Phone.

BILLING
Q. Does the Massillon Cable TV/Clear Picture 30-day money-back guarantee apply to Home Phone?
A. Yes, just like all our products. You will still need to pay for extra services you use, such as international calls, Operator Services and Directory Assistance.


Q. How is Home Phone billed?
A. Your regular monthly charge for unlimited local and long distance service is included on your Massillon Cable TV/Clear Picture bill.


Q. Are there any extra charges?
A. Most people are used to separate charges for phone features (like Caller ID, unlisted phone numbers, etc.). Home Phone service includes virtually all features at no extra charge. Extra charges may apply for Voice Mail ($3.50 per month). You will be charged extra at competitive rates for calls to international locations, Directory Assistance, some Operator services and Voice Mail. You will also be charged monthly for the Universal Service Fund (USF).


Q. How much does it cost to use Directory Assistance?
A. Directory Assistance auto connect is available for an additional charge of fifty cents ($.50) per use.


Q. What if I have a problem?
A. For questions or assistance with your account or service, call Massillon Cable TV at 330-833-4134 or call Clear Picture at 330-345-8114.